Support: 844-4-AFLOAT (844-423-5628)

Limited Manufacturer’s Waterbed Warranty

What is this?

Your new AFLOAT waterbed (the “Product”or “Waterbed”) purchased from Hall Flotation LLC (“Hall Flotation”) - maker of Afloat, The New Waterbed - is protected by a 20-year limited manufacturer’s warranty (“Limited Warranty” or “Warranty”). This Limited Warranty covers manufacturing defects in your Waterbed, including faults in materials or manufacturing defects. This Warranty explains your specific legal rights, and you may also have other rights which may vary from state to state. This Limited Warranty is valid only to the original purchaser (may also be referred to as “you” or “Customer”), either from a Hall Flotation retail partner (a “Partner”) or directly from Hall Flotation and is not transferable. You must provide a copy of your receipt to prove that you purchased the Mattress.

What do You Need to Keep?

Attached to every Waterbed is a law tag that includes a warranty code number. If you remove this tag, keep it with your receipt, as both will be required for warranty coverage. An example is below:

No expressed or implied warranties are extended to people who purchase the product from anyone other than Hall Flotation or its Partners, and all warranties to you, including any implied warranties of merchantability and fitness, are hereby excluded.

Carefully inspect your Waterbed and all of the components, hardware, and parts upon receipt and inform Hall Flotation or the Partner immediately if you have any concerns.


How long does this Warranty last?

The term of this Warranty begins upon the purchase of your AFLOAT. Replacement of any or all components of the Waterbed does not extend this limited warranty or begin a new limited warranty period. This Warranty will no longer be valid after 20 years from the purchase date of your AFLOAT for all components, except the box foundation, which will be valid for 1 year from the purchase date. The duration of any applicable implied warranties, including, but not limited to the implied warranties of merchandise and fitness, shall not exceed the term of this limited warranty. Some states do not allow limitations of how long an implied warranty lasts, so this limitation may not apply to you.


What happens if you make a claim under this Warranty?

To receive service under the terms of this warranty contact Hall Flotation at 1 (844) 4-AFLOAT or info@afloatsleep.com or the Partner you purchased your Waterbed from. A copy of original bill of sales is needed to determine original date of purchase and the law tag is needed to provide you with the proper parts.

If your Waterbed fails due to manufacturing defect, the exclusive remedy under this warranty will be repair or replacement (as applicable) of the defective Waterbed or the component. The decision to replace or replace a Waterbed or the individual defective component shall be at the sole and absolute discretion of Hall Flotation or the Partner. If the Waterbed you purchase is discontinued at the time of replacement and the components are not available to replace the defective component, a current model of comparable quality and value will be selected to replace your Waterbed, to be selected at Hall Flotation’s or the Partner’s discretion, or you may opt to upgrade to a more expensive Waterbed. If you opt to upgrade your Waterbed at this time, you may be required to pay the price difference between the original Waterbed and the more expensive Waterbed. If you receive a repaired or replaced Waterbed or components, you are subject to the same term as the original Warranty.


How much does this cost You?

The following chart details the term and replacement period for this warranty.

Replacement Term % Cost Covered by Hall Flotation Replacement Cost for Customer
Years 1 through 3 100% Full cost of the component covered
Years 4 through 8 60% 40% of the MSRP of the component at the time of the claim
Years 9 through 14 40% 60% of the MSRP of the component at the time of the claim
Years 15 through 20 20% 80% of the MSRP of the component at the time of the claim

During the first 3 years of your Warranty term, Hall Flotation will cover all shipping costs associated with claims under this Warranty within the 48 contiguous United States. After the initial 3 year term, shipping costs will be covered by you.

What is Not Included in this Warranty?

Your Warranty excludes the following:

  1. Customer firmness/comfort preference
  2. Customer bed height/weight preference
  3. Burns, cuts, tears, punctures, physical abuse of the product, neglect, leaks caused by Customer, improper cleaning, improper filling or install of components not done by a Partner, or normal wear and tear
  4. Vermin infestation
  5. Algae, mold, or other contaminates inside or outside the vinyl water mattress
  6. Shifting of the support system inside the vinyl water chamber due to installing or moving the bed, not in accordance with the AFLOAT Installation and Draining Instructions
  7. Any other damages resulting from misuse or non-compliance with the AFLOAT Installation and Draining Instructions
  8. Waterbed, stretch covers, or any other fabric displaying stains or soil that reasonably indicates the presence of potentially dangerous bodily fluids, or other substances that could cause injury
  9. Placing your AFLOAT Waterbed on any frame other than a 9-legged frame that supports at least 2000 pounds (or the Space Saver Foundation)
  10. Merchandise sold “as-is,” “distressed,” “clearance”, “outlet”, or “floor model/sample”
  11. Claims made outside of the 48 contiguous United States and the District of Columbia
  12. Transportation, inspection, or removal costs of product, except in California
  13. Any non-conforming use of AFLOAT or any of its parts and components
  14. Improper storage of the Waterbed
  15. Unauthorized commercial use
  16. Purchase from resellers that are not Partners of Hall Flotation
  17. Individual or personalized allergies and sensitivities
  18. Naturally occurring aromas from cotton, vinyl, or other components
  19. Minor imperfections or cosmetic flaws
  20. Any costs related to draining or filling your Waterbed, including utilities and water costs
  21. The Care Kit and any items contained within the Care Kit
  22. Any Customer personal preferences. Replacement of one piece of your Waterbed due to a manufacturing defect does not automatically result in the replacement of any other piece or the whole Waterbed.

What is this?

Your new Space Saver foundation (“Space Saver” or “Foundation”) from Hall Flotation, LLC (“Hall Flotation”) is protected by a 1 year limited manufacturer’s warranty (“Limited Warranty” or “Warranty”). This Limited Warranty covers manufacturing defects in your Waterbed, including faults in materials or manufacturing defects. This Warranty explains your specific legal rights, and you may also have other rights which may vary from state to state. This Limited Warranty is valid only to the original purchaser (may also be referred to as “you” or “Customer”), either from a Hall Flotation retail partner (a “Partner”) or directly from Hall Flotation and is not transferable. You must provide a copy of your receipt to prove that you purchased the Foundation.

How long does this Warranty last?

The term of this Warranty begins upon the purchase of your Space Saver. Replacement of any or all components of the Space Saver does not extend this limited warranty or begin a new limited warranty period. This Warranty will no longer be valid after 1 year from the purchase date of your Space Saver for all components. The duration of any applicable implied warranties, including, but not limited to the implied warranties of merchandise and fitness, shall not exceed the term of this limited warranty. Some states do not allow limitations of how long an implied warranty lasts, so this limitation may not apply to you.

What happens if you make a claim under this Warranty?

To receive service under the terms of this warranty contact Hall Flotation at 1 (844) 4-AFLOAT or info@afloatsleep.com or the Partner you purchased your Waterbed from. A copy of original bill of sales is needed to determine original date of purchase.

If your Foundation fails due to manufacturing defect, the exclusive remedy under this warranty will be repair or replacement (as applicable) of the defective Foundation or the component in the U.S., Puerto Rico, or U.S. Virgin Islands. The decision to replace a Foundation or the individual defective component shall be at the sole and absolute discretion of Hall Flotation or the Partner. If the Foundation you purchase is discontinued at the time of replacement and the components are not available to replace the defective component, a current model of comparable quality and value will be selected to replace your Foundation, to be selected at Hall Flotation’s or the Partner’s discretion, or you may opt to upgrade to a more expensive Foundation. If you opt to upgrade your Foundation at this time, you may be required to pay the price difference between the original Foundation and the more expensive Foundation. If you receive a repaired or replaced Foundation or components, you are subject to the same term as the original Warranty.

How much does this cost You?

During the 1 year term, you will not be responsible for any costs related to shipping or otherwise for any claim made under this Warranty.

What is not included in this Warranty?

Your Warranty excludes the following:

  1. Customer bed height/weight preference
  2. Burns, cuts, tears, punctures, physical abuse of the product, neglect, leaks caused by Customer, improper cleaning, improper filling or install of components not done by a Partner, or normal wear and tear
  3. Any damaged caused by improper installation or maintenance not in accordance with Space Saver Installation Instructions
  4. Merchandise sold “as-is,” “distressed,” “clearance”, “outlet”, or “floor model/sample”
  5. Claims made outside of the 48 contiguous United States and the District of Columbia
  6. Transportation, inspection, or removal costs of product, except in California
  7. Any non-conforming use of AFLOAT or any of its parts and components
  8. Improper storage of the Foundation
  9. Unauthorized commercial use
  10. Purchase from resellers that are not Partners of Hall Flotation
  11. Minor imperfections or cosmetic flaws
  12. Exceeding the weight limit of the Foundation
  13. Replacement of non-defective piece
  14. Structural or visual damage from using an improper bed frame or placing Foundation on the floor
  15. Placement and fit of Foundation within bed sets or bedroom packages
  16. Customer personal preferences. Replacement of one piece of your Foundation due to a manufacturing defect does not automatically result in the replacement of any other piece or the whole Foundation.

Limitation of Liability

The warranties offered from Hall Flotation give you specific rights, and you may have other rights, which may vary from state to state. The warranties extend only to the original purchaser from Hall Flotation or its Partners.

To the extent permissible by applicable law, all Waterbeds and Foundation are provided “as is” and this warranty and the 100 Night Comfort Guarantee are applicable only to new Waterbeds, and any implied warranties are exclusive warranties and replace all other warranties or conditions, express or implied. In states or other jurisdictions that do not allow the exclusion of implied warranties, the exclusions mentioned herein may not apply to you. Other states and jurisdictions may provide other rights that may be applicable.

Any remedies for aforementioned warranties are at Hall Flotation’s sole discretion, which may only include the replacement services described herein. To the maximum extent permitted by any applicable laws and except as set forth in the warranties listed above, in no event will Hall Flotation, Partners, or its suppliers be liable for procurement of substitute products or any other special, incidental, consequential, or indirect damages arising out of or related to AFLOAT, Space Saver, or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability or otherwise. All limitations included in this warranty, including any damages, even if Hall Flotation has been advised of the damages, and notwithstanding the failure of essential purpose of any limited remedy, shall apply. Hall Flotation’s liability will not exceed the purchase price for the products or components giving rise to such liability. In states or other jurisdictions that do not allow exclusions or limitation of incidental, consequential, or indirect damages, the limitations mentioned herein may not apply to you. These warranties provide you, as the original purchaser, certain legal rights, and you may be entitled to other rights that vary in each jurisdiction.

Governing Law

These warranties will be governed by the laws of the State of Florida with proper venue lying situated with the appropriate court in Broward County, Florida.

How do you contact Hall Flotation?

Hall Flotation, LLC
1 (844) 4-AFLOAT
6701 N Hiatus Road
Tamarac, FL 33321
info@afloatsleep.com